21.com Casino

21.com Casino Review for New Zealand Players

21.com is a Malta Licensed casino with operators who have years of experience in the gaming industry. No doubt there are hundreds of casinos but only a few welcome players from New Zealand and 21.com is one of them.

The theme is simple: white with splashes of pink, gold and purple. Navigation is easy with the casino featuring links to important pages. However, the all important banking page is missing – players get to view options as well as minimum-maximum amounts only once they register and deposit. That said the home page is the gateway to gaming with games arranged neatly into different sections. One attractive aspect of 21.com is that it will reward you regardless of whether you win or lose. You can use NZD here but they don’t seem to support crypto-currencies yet.

Enjoy hundreds of pokies, quite a sizeable number of table games, a few bingo games and, importantly, a live casino lobby powered by Pragmatic Play Live and Evolution Gaming. Almost 70 providers promise variety, thrills and excitement, as well as big rewards buttressed by the various promos that will keep you playing on and on. Keep reading this unbiased review to know if the casino is suitable for New Zealand based players.

Software Platform and Favorite Games

The games page has a horizontal menu bar with access to pokies, popular games, table games and live casinos. We wish the casino had a separate jackpot section. Members can use the search option to find a specific game. There is a filter to select specific providers from the list of 68. A nice touch is that the casino also displays the number of games available from each provider.

Some of the top providers here are Netent, Pragmatic Play, Red Tiger, Relax, Big Time, BluePrint, iSoftBet, Quickspin, Microgaming and others. Pragmatic Play and Evolution Gaming contribute to the live casino section. Lesser known providers like Peter & Sons, Avatar, Snowborn, Silverback, Reflex and Spearhead Studios provide interesting alternatives.

Unfortunately, Microgaming’s top progressives are missing while you may find the continuous loading of games as you scroll down the home page a bit irksome.

Each gaming section is split into sub categories. For instance, the pokies lobby has sections for various types such as Books, Christmas, Sport, Entertainment, Falling Symbols, Asia, Egypt, Sticky Wilds and more but no jackpot section. The jackpot games are all there in the pokies section but you will have to know which ones are jackpots since there is no clue by way of amount or a label.

Players may sign up and then play for free or put down money to play for cash. The sign up process is fast but make sure you are 18 years of age or older and that there are no legal restrictions in place.

Baccarat

Blackjack

Live Dealer

Pokies

Progressives

Roulette

Video Poker

21.com Mobile Casino

21.com mobile casino is responsive and follows almost the same format as the PC version except that the game icons are positioned horizontally to fill up the width of the screen but without spilling over, which would necessitate horizontal swiping. Likewise, text is large and clear. You just swipe up and down. A persistent bottom menu offers access to popular pages like games and promos.

There is no need for an app since frameworks and technologies are powerful enough to endow websites with full functionality. An app is much harder and expensive to upgrade and would need to be upgraded for both iOS and Android. On the other hand, a web based playing interface is easier to update and can be accessed regardless of the underlying OS. Games are HTML5 and will play in the browser so just sign up using your mobile, deposit cash using the mobile and play. Just make sure you have a stable internet connection. You also need a mobile device with good hardware specs for seamless gameplay otherwise the system may slow down.

For maximum enjoyment it is recommended that you play the latest releases that take advantage of the mobile’s multiple sensors. Try Loco the Monkey, Hyper Strike, Cubes 2, Reel Keeper and Book of Gold-Double Chance.

Compatible Devices

Big Progressive Jackpots

As said earlier, though Microgaming is present here, their really huge progressive jackpots like Absolootly Mad Mega Moolah, Mega Moolah and Atlantean Treasures are missing, which is a bit of a damper. There is no separate section for jackpots let alone progressive jackpots which means that players will have to know which games are progressive and then play, wasting time in the process.

You could take a shot at Divine Fortune Megaways, Agent Jane Blonde Returns, Immortal Romance by Microgaming, Richie in Vegas and Aztec Gold Megaways. To sum it up, if you wish to play progressive jackpots at 21.com you must know the name of the game and input it in the search box. Anyway, the chances of hitting smaller jackpots from providers like Red Tiger Gaming is much better and you also have great fun in the process.

Other Bonuses & Promotions for NZ Customers

If there is one thing that 21.com can be praised for is the number of promos on offer. It will not take long to exhaust the welcome bonus for new players. Thereafter, you can sweeten your bankroll with regular promos such as those detailed below.

Sakura Fortune 2 Free Spin Takeover

This latest game release brings with it free spins. You need to log in and check for the deal of the day. Players with highest multiplier win on the no deposit spins will be rewarded and they have a chance to claim free spins. There is a 50x wagering requirement.

3 million free spins

Players get 1 free daily spin on a featured slot. If you win you are rewarded with spins from the pool of 3 million free spins. Players must aim for the highest possible win to get a chance to reach a spot in the top 7. This is a daily promo with the top winner getting 800 free spins. Players must have made a deposit in the last month.

Spin the week’s spotlight slot

Each Friday the casino will put the best pokie in the spotlight. Players must make a deposit or have made a deposit during the last month to be eligible to play the selected game which can result in a possible 10000x maximum win. Wagering is 50x and must be completed within 21 days, with withdrawal restricted to $5000 on wins.

Weekly rewards

Keep depositing and wagering. The casino keeps track and will send an email to help you to opt in to the weekly rewards program. Players can claim bonus money or free spins on the same day. Wagering for bonus money is x10 and x21 for free spins, which must be completed within 1 day.

Drops & Wins $500,000 prize pool

Play with a minimum bet of $0.50 and get the highest single spin win adjusted to bet value. You then get a position on the leaderboard and that will determine your prize money from the pool of $500,000. Enjoy prize drops and weekly prizes. You must play only selected Pragmatic Play pokies, and there are other terms to follow as well.

21 free spins on Saturday and Sunday

Make a deposit during the week to receive 21 free spins on Saturday and Sunday. Spins are available on selected games. Total deposits during the week must exceed $25 and wins from free spins carry a wagering requirement of 50x.

Customer Service and Support

Customer service is generally good with fast response to queries through any of the available channels:

• Webmail through the contact us page
• Live chat through the live chat button at the bottom right
• Email: Support@21.com.

21.com NZ Deposit and Withdrawal Methods

Banking at 21.com is through several channels, all SSL encrypted for security. You can use NZD but it may be converted to Euros, which is the operating currency.

New Zealand based players can make use of Maestro, Mastercard, Visa, Trustly, Visa, Skrill, Neteller, Sofort and Interac. There is no separate banking page which is unfortunate otherwise we would be able to view the minimum and maximum amounts for deposits and withdrawals. The minimum deposit is $10 to $25. Members are permitted to cash out a minimum of $50 and a maximum of $5,000 per day. The casino may charge $1.99 for deposits and $5 for withdrawals.

Ewallet Withdrawal Turnaround
1+ Days

Bank Transfer Withdrawal Turnaround
1 - 2 Days

Credit/Debit Cards Withdrawal Turnaround
1 - 2 Days

Minimum Withdrawal Amount
50

Is Manual Flush Supported?
No

Withdrawal Speed and Reversal Time

Withdrawals take 24 hours to process depending on the wallet chosen. For cards it is 3-5 days and for bank transfers it is five days.

Please do note that it is mandatory to undergo the KYC verification process prior to the first withdrawal. In addition, members need to comply with the bonus and wagering rules or risk losing the bonus.

Reversals may be requested within the time frame during which withdrawal requests are under process. Once the process is complete it is not possible to accomplish a withdrawal.

Casino Facts

Year Established
2018

Jurisdictions
Malta

Live Dealer
Yes

Average Payout
96.98%

Self-Exclusion Policy
Yes

21.com Casino - NZCC FAQ

Robert Longthorpe